About

About AOMi

Active Operations Management International (AOMi) developed Active Operations Management (AOM) specifically for service operations. AOM provides organisations with a structured and consistent operations management capability that is the catalyst for achieving operational excellence.

With global operations in six international regions, AOMi is a world leader in the improvement of performance in service operations. AOM has been adopted in over 35 countries by clients who recognise the value of consistent operations management; over 40,000 of our clients’ employees are actively managed by the AOM approach. Reflecting our global reach since forming in 2005, AOMi received the Queens Award for Enterprise in 2011.

About AOM

Developed by Active Operations Management International (AOMi), Active Operations Management (AOM) is an innovative approach to operations management, focusing front-line managers and their staff on achieving quality and service levels at the optimum cost. AOM drives a fundamental and lasting change in management behaviours by concentrating on three aspects:

Method: Defined work practices carried out daily, weekly and monthly, provide structure, consistency and better decision-making across teams.

Skills: Training and coaching supports the 12-to-14-week implementation of AOM and a sustainability programme maintains best practice. Accreditation in AOM skills and competencies contributes towards internationally recognised professional qualifications.

Tools: A powerful, yet easy-to-use, cloud-based applications suite supports AOM-skilled managers.

Implemented in around 12 weeks, AOM raises productivity typically between 20% and 40%, delivers improved customer outcomes and creates a more engaged workforce.