Infinity CCS

The Infinity Contact Manager platform is used globally by the world’s largest outsourcer
and global brands to manage customer contacts while reducing cost-to-serve.

The company’s experts will rapidly tailor a solution to meet an organisation’s unique challenges and deliver: workflow, CRM, dialler, quality and performance enhancement systems, through to end-to-end systems for multichannel inbound & outbound communications.

The Infinity Contact Manager Suite provides:
• Rapid CRM with unified agent desktop
• Contact management & Scripting
• Knowledge base and Agent knowledge assessments
• Performance reporting & KPI alerts
• Agent Quality Assurance & Timesheets
• Predictive dialling & CTI

These modules can be deployed as individual point solutions or as a fully-integrated
platform via either:
• Cloud, on-demand, hosted systems
• Software only for local installation
• Outsourced managed platform with all-inclusive services

Infinity CCS has worked with many of the world’s top contact centre operators and outsourcers including American Express, Careline, Canon, Fiat, Teleperformance, Unilever and Vodafone.