MICROS-FIDELIO GmbH in the EAME region is a wholly-owned subsidiary of MICROS Systems, Inc., which provides enterprise applications for the hospitality and retail industries worldwide.
Over 330,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 160 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 26,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality through its MICROS-Retail division for more than 100,000 retail stores worldwide.
MICROS Systems, headquartered in Columbia, US, is one of the leading worldwide designers, manufacturers, marketers and service providers of enterprise information solutions for the global hospitality and specialty retail industries. MICROS annual revenue for the 2011 business year was US$1,007.9 million. MICROS distributes its products through subsidiaries, independent dealers and company-owned sales and service offices around the world. This global network consists of over 4,600 employees, more than 45 wholly or majority-owned subsidiaries and branch offices in major markets, and 90 distributors in 50 countries.
Enterprise-wide integrated information technologies
Through its global markets subsidiary, MICROS-Fidelio International, MICROS continues to strengthen its worldwide position as one of the premier providers of enterprise-wide integrated information technologies for the hotel industry. Its enterprise solutions include:
-Fully integrated hotel systems encompassing property management systems
-Sales and catering systems,
-Central reservation systems,
-Customer information systems,
-Revenue management systems,
-An internet / global distribution system-based hotel reservation service called myfidelio.net
-Installation and support services associated with the various software products
Through its global distribution and service network, MICROS-Fidelio serves all segments of the market, including luxury, upscale, mid-price, economy, budget, full service, specialised service and limited service hotels.
Restaurant information systems
MICROS is one of the global brand leaders in the restaurant information system industry, with more than 330,000 installations worldwide. MICROS provides restaurant information systems comprising hardware and software for point-of-sale (POS) and operational applications, as well as a suite of back office applications that include inventory, labor, financial management, and other centrally hosted enterprise applications.
MICROS is the only full systems solutions provider for all market segments with a global distribution and service network in place for major chains, regional chains, local independents, table service, and the quick service market.
Stadiums, arenas and casinos
Simphony and the MICROS 9700 HMS is designed for large leisure and entertainment venues, which include resorts, casinos, airport and other travel-related food service concessions, stadiums/arenas, theme parks, table service and quick service restaurants in hotels, and larger stand-alone restaurants. MICROS is one of the global brand leaders in this market and installations encompass among others Emirates and Wembley.
The Fidelio Cruise PMS enables cruise ships to manage their reservations and on-board operational needs including check-in and check-out, point-of-sale, passenger and crew administration, invoicing, maintenance tracking and passport document management. MICROS is the brand leader with more than 170 cruise ship installations worldwide.
MICROS eCommerce solutions deliver unrivalled revenue to its hospitality and retail clients. These robust eCommerce tools seamlessly interface with the MICROS proven solution portfolio, streamlining customers' business process through easier, more efficient management.
Installation, maintenance, software and training services
MICROS services include system installation, operator and manager training, on-site hardware maintenance, customised software development, application software support, credit card software support, systems configuration, network support and professional consulting.
The MICROS software-hosting capabilities enable customers to use the software without investing in hardware and a network. There are a 24 hours per day, seven days a week (24/7) product specific help desks in numerous worldwide locations.
MICROS implemented data centres in Frankfurt; Ashburn and Manassas, Virginia; Buenos Aires, and Singapore in conjunction with third-party vendors to serve as hosting centres for customers deploying its various hosted and application service products.