MAP - Mike Cynar
MAP is a nationwide answering service and call center. Since 1990, we've been a large and small business answering service provider delivering successful custom solutions for every industry.
MAP operates five dynamic call centers, the largest being our corporate headquarters pictured above.
We are an employee-owned company which means that every one of our employees is more than just a virtual receptionist - he or she also has a vested financial interest in ensuring the success of each and every customer.
Ownership within our company motivates all employees to deliver excellence in both the services we provide, as well as the customer service relationship we build with each and every client.
Over the years, MAP has invested heavily into our systems and processes to ensure that we are an answering service industry leader. This investment allows MAP to offer you services and features that other answering services only dream about!
MAP utilizes an internally developed operational call-handling platform called ECHO Software. ECHO was designed and written by MAP to ensure our customers do not have to rely on software vendors for account-driven enhancements. Our software platform is a robust call-handling application that guides our agents logically through the call for a professional, comprehensive customer support solution.