Customer Relationship Metrics, L.C., headquartered in Sterling, Virginia, is a Voice of the Customer managed solutions firm that creates and operates survey research for the contact center industry.  Customer Relationship Metrics was founded in 1993 and is a certified woman-owned business.  Its President, Dr. Jodie Monger, was the founding Associate Director of Purdue University‚Äôs Center for Customer-Driven Quality. For more information visit http://www.metrics.net