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voice of the customer
Customer Relationship Metrics, L.C., headquartered in Sterling, Virginia, is an applied business intelligence services firm specializing in Service, Sales, and Metrics Optimization. CRM specializes in Customer Experience Analytics, Speech Analytics, and Operational Analytics to improve Employee and Organization Performance. Customer Relationship Metrics was founded in 1993 and is a certified woman-owned business. Its President, Dr. Jodie Monger, has invented numerous analytic techniques that are utilized by some of the World’s leading brands. For more information visit www.metrics.net.