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About

In today's highly competitive business environment, customer service is perhaps the most critical component of the business operation. According to TARP (Technical Research Assistance Program), 68% of customer defections take place because customers feel poorly treated.  At Errol Allen Consulting, we believe that "It's A System!" as all cross-functional operations impact service delivery to the external customer. We assist our clients in achieving:

Higher Profitability
Increased Level of Customer Satisfaction
Improved Cross-Functional Communications
Efficient Operations
Positive Employee Morale