About |
FixonlinePC.com teamed up with GoToMyPCTech and was established in 2009. Our partnership with GotoMyPCTech has allowed FixonlinePC.com to reach the four corners of the globe and provide support for many computer users who do not have the time or means to bring their computer to a computer store.
We specialize in IT and network support all over the world, providing consulting services and computer repairs via secure remote connections for small to large size businesses and residential customers. You have a problem other then hardware, we can fix it remotely.
FixonlinePC.com and GotoMyPCTech are known for delivering fast and reliable service to our clients, ensuring satisfaction when the job is complete. By providing one on one consultation with a certified technician via our chat program or over the phone, we are able to understand the need(s) of our clients ensuring you are provided with the correct service. What if we don't fix the issue? Let us know within 7 days and we will make it right or issue a full refund! It's Fixed or It's Free!
Understanding the demand to have a functioning and hassle-free IT service, we work extremely hard to provide the best services. In order to meet this demand and the needs of our clients we provide REMOTE ACCESS service for fast results and to minimize down time. Remote access is a secure and convenient way to solve your problem especially when it is of the utmost importance.
CERTIFIED TECHNICIANS
Our technicians must pass an entrance exam before being considered for a position. In addition, all technician's most hold a recognized certification in the industry such as CompTIA's industry neutral A+ certification or Microsoft's Certified Professional (MCP). Once hired, technician's undergo rigorous training before being able to begin supporting customers. Our technician's are then kept abreast on emerging security threats and technologies such as Microsoft Windows Vista. Understanding the need for customer service, our technician's are trained in proper customer service techniques. FixOnlinePC.com and GoToMyPCTech does NOT outsource any work overseas. Your customers will always work with English speaking technicians in North America.
REMOTE CONTROL TECHNOLOGY
FixOnlinePC.com and GoToMyPCTech employs remote control software that allows us to connect to your customer's computer within seconds, even while behind corporate firewalls thanks to our reverse connection technology. All connections utilize 256-bit AES encryption and heavy compression and use Symantec-audited security architecture. FixOnlinePC.com and GoToMyPCTech's remote control system meets HIPAA regulations so your customers in the Healthcare industry can use your service safely.
CONNECTIVITY AND SECURITY
FixOnlinePC.com and GoToMyPCTech's Call Center has the ability to manage dozens of concurrent customer connections with VoIP redundancy. All sessions and chats are logged in detail for quality assurance and security.
PBX
Our Asterisk based PBX phone system has redundant trunks with multiple lines to handle heavier than normal call volumes. This means your customers will never get a busy signal or be presented with an unprofessional image of your business. Our powerful auto-attendant routes calls efficiently and our monitored reporting system ensures our customer's never get lost in the phone menu.
Visit us at www.FixOnlinePC.com or call us now toll-free at 1-888-392-2785. We are available 24 hours a day and 7 days a week.