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About

Flexible, Customizable and Affordable Solutions

Customer Expressions is the leader in customizable, web-based case management solutions.

Our core product is i-Sight. i-Sight is a family of integrated, hosted software solutions for business processes that require case management.

The i-Sight best-in-class case management solutions include:
- i-Sight Service and Complaints Software
- i-Sight Case Management Software
- i-Sight Investigation Software
- i-Sight Quality and Corrective Actions (CAPA) Software
- i-Sight Call Tracking & Help Desk Software

By eliminating the lengthy and error-prone implementation process required by traditional client-server software, i-Sight enables you to quickly begin using and benefiting from your technology investment. In only five years, Customer Expressions has grown to be the leader in case management solutions. Through dedication to a single niche, Customer Expressions has developed a robust family of solutions that meets industry requirements.

We have gained an international reputation for best-in-class software that provides actionable information enabling managers to improve their businesses and build a reputation for service.

Our customers range in size from 20 to over 40,000 employees. One thing they all have in common is an integrated and completely customizable case management solution that was easy to learn and was deployed in weeks - not months or years. Best of all they have quickly seen a tangible return on their investment.

Many of the worlds leading organizations, including the Investment Dealers Association of Canada, Caterpillar, HJ Heinz, and the State of West Virginia, depend on i-Sight software to manage complaints, corrective and preventive actions and other business processes.

Customer Expressions provides a full suite of services to complement the i-Sight software. The i-Sight training team can provide on-site or web based training for end users and/or your training staff. The i-Sight development team has a well-deserved reputation for completing customization or integration requests on time and on budget. The in-house consulting team provides a focused set of services including ROI analysis, revenue-at-risk analysis, complaints investigation services, and more.