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KnowledgeTech has been awarded the CRM Solution Partner of the Year by Microsoft for their Patient OutReach screening solution.  The Annual Microsoft IMPACT Award is a national award that recognizes Canadian technology partners’ and their commitment and leadership in the channel community.

 
"Our annual IMPACT Awards is an opportunity to celebrate top technology partners who have demonstrated their leadership and shown true dedication through their tremendous support and service to customers.", Corinne Sharp, National Director, Canadian Partner channel, Microsoft Canada Co.

KnowledgeTech's Patient OutReach solution is a front-end to clinical applications that provides clinic by clinic control for handling patient outreach functions. It features:

• An integrated solution using Microsoft Dynamics CRM;
• A solution that can be tailored to handle the recruitment and retention needs of any screening agency;
• A Microsoft Dynamics CRM engine to handle the complex patient eligibility criteria for each screening program and the complicated mailing / sorting algorithms required to manage patient visits;
• A solution that can be integrated with a data warehouse to store clinical and demographic patient data that is subject to rigorous privacy restrictions;
• Extensive use of workflows within Dynamics CRM to automate the recruitment, booking, and follow-up processes.

KnowledgeTech also has a CRM Banking Software solution that provides financial institutions a 360 degree view of all their customer interactions.  It features:

• Centralized and consistent source for member and customer contact details
• Activity and contact management
• Management control of member and customer contact details
• Reporting on employee and member activity
• Supports Regulations and Compliance
• Able to track 'soft data' across all member and client interactions, enabling the organization to positively impact the client experience, satisfaction, and relationship.
• Results in Establishing Trust -- building sustainable relationships