Metrix

Advance Your Service with Metrix
At Metrix, our promise is to Advance Your Service. We do this through our industry-leading service management and mobile field service solutions. We use knowledge accumulated from building functionally-rich, service-specific software since 1982 and combine it with the most experienced, well-trained, and consistent professional services team in the industry to ensure 100% of our customers successfully implement our software.

Metrix – 100% Focused on Service Management Software
We’ve created a service management software suite with the deepest functionality in the industry. Our software's configurable workflow includes hundreds of pre-built routines to automate complex service delivery processes and to enable rapid, reasonably-priced implementations. Metrix uses XML to easily integrate back-office legacy applications, financial systems and other business software. Additionally, Metrix offers Web portals for enabling customer self-service, third-party service provider outsourcing, and contracted field service dispatch and debrief.

Metrix Mobile
Our premier mobile field service software, Metrix Mobile, is more than a mobile application – it’s a mobile framework. This framework gives you the ability to create any type of mobile application you desire and comes out-of-the-box ready for mobile field service. Metrix Mobile delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and flexible, commonly used technology, to facilitate integration to leading ERP, CRM and legacy vendors such as: Oracle (including PeopleSoft & JDE), SAP, Microsoft and Siebel Systems. For your mobile workforce management, there’s no better choice than Metrix Mobile.

A solution for every aspect of your business
Metrix software applications enable world-class service management through powerful solutions in the following areas:
•     Contact Center
•     Field Service Automation
•     Dispatch
•     Advanced Scheduling
•     Mobile Workforce
•     Contract Lifecycle
•     Service Parts & Logistics
•     Return Service
•     Warranty & Assets

Metrix customers have cut service costs by an average of 35%, and experienced the following benefits:
•     Increased calls per day
•     Increased SLA compliance
•     Reduced operating costs
•     Improved first-call resolution
•     Shortened work-to-invoice cycle

Leveraging over 28 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Xerox, Ericsson, and Makino by automating field operations, streamlining service processes, improving customer satisfaction and increasing service profitability.

Read what our customers have to say about Metrix:

“Metrix's reverse logistics functionality enabled us to reduce inventory turns from 180 days to 26 days, and excess inventory from $1.1M to $487K.”
Linda Groves
Inventory Manager, Motorola

“Metrix software is a key component of the success and profitability of our service organization, especially in the management of our third party repair, spares inventory, field service and contracts.”
Curtis Chapman
Customer Support Manager, Xerox

“One of the key factors in the selection of Metrix Service Management solution was the ability to integrate with SAP and SalesLogix.”
Chris von Ohain
IT Manager, Makino

“We chose Metrix because they were the only company that had all of the capabilities we needed and wanted as well as a proven track record of success.”
Bob Heiler
Director of Systems Development, Olympus