About

Enterprise 2.0 is powered by applications that use real-time communications, Web 2.0 and collaboration technologies to communications-enable business processes. Aspect is a global provider of customer contact solutions provides solutions at the intersection of Consumer 2.0 and Enterprise 2.0, helping the world’s leading organizations engage with today’s consumers on their terms. Aspect works with thousands of global customers spanning in size from the Fortune 50 to small- to mid-size organizations. We have significant experience in a wide range of industries including banking and financial services, retail, telecommunications and outsourced customer care, and have dedicated industry practices in education, public sector, and healthcare.

Aspect is recognized by global industry analysts for its market-leading capabilities in workforce management, outbound dialing and inbound ACD routing, and is a leading Microsoft National Systems Integrator.. The Aspect vision is to build customer-company relationships by bringing customer contact to every enterprise function. The company firmly believes that the only way to succeed in today’s consumer environment is by leveraging modern enterprise communications and collaboration platforms to enable the expansion of customer-facing processes across the enterprise, anchored by the contact center and its hard-learned best practices. This is how Aspect defines next-generation customer contact. Aspect enables its customers to efficiently engage today’s consumer throughout the customer lifecycle while increasing loyalty and wallet share.

Aspect powers customer contact for 80 percent of the Fortune 100, as well as two-thirds of the Global Fortune 100 including:
• 10 of the top 10 commercial banks
• 9 of the top 10 general merchandisers
• 8 of the top 10 health insurance companies
• 6 of the top 6 airlines
• 7 of the top 10 healthcare companies
• 7 of the top 10 telecoms
• 6 of the top 7 computer equipment

Aspect builds customer-company relationships through a combination of customer contact and enterprise workforce optimization solutions. For more information, visit www.aspect.com/in