About

AutoOps is a comprehensive field service management (FSM) software designed to automate and streamline operations for small businesses. Built on Six Sigma principles, the platform serves as an all-in-one business suite that handles the "grunt work," allowing business owners to focus on strategy and growth. It aims to save businesses up to 15 hours per week by optimizing inefficient processes.
The core of AutoOps revolves around several key features:
* Dispatching & Scheduling: The software provides a powerful and automated dispatching system. With just a few clicks, users can view technician availability, assign the most profitable technician to a job, and automatically notify the customer. This eliminates time-consuming phone calls and manual coordination.
* Work Order Management: AutoOps simplifies the entire work order lifecycle. It allows for the creation of customer-specific charges based on contracts, automated application of late fees, and easy conversion of quotes into jobs. Technicians in the field can interact with the system in real-time to update job status, add notes, and upload photos.
* Customer Relationship Management (CRM): The integrated CRM helps businesses build and maintain strong customer relationships. It provides a centralized "Customer Hub" where clients can access their service history, request appointments online, and view invoices and statements. For the business, it tracks all historical service data, including photos, notes, and special instructions, enabling a higher level of personalized service.
* Automation: A key benefit is the platform's ability to automate repetitive tasks. It can schedule recurring jobs, send automated alerts and messages to customers at every stage of a job, and streamline billing processes. This automation reduces manual data entry and minimizes the risk of human error.
* Integrated Business Suite: Beyond dispatching, AutoOps includes modules for inventory management, complete with truck stock and purchase order tracking. It also features integrated sales and accounting software with advanced reporting and data visualizations to give owners a clear view of their business performance.
* Mobile Empowerment: The software includes a mobile app for technicians. This tool allows them to receive real-time job updates, access customer and job information, communicate from the field, and even offers features like language translation to enhance their effectiveness and professionalism on site.
In essence, AutoOps provides a customizable and user-friendly solution for field service businesses to manage their entire workflow, from initial customer contact and scheduling to final invoicing and reporting. By replacing generic software and manual processes, it improves efficiency, enhances customer experience, and provides the tools for sustainable business growth.