At Business Systems we have been specialising in call recording and workforce optimisation solutions for well over 25 years. We apply this in-depth knowledge and innovative processes to provide a single point of accountability and unlock effective answers to customer problems. Our solutions range from basic call recording (on-premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management, representing some of the most recognised global innovators in the industry. Today, we are the partner of choice of many organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services, as well as many in-house and outsourced customer service centres.