COLLECTION SKILLS

Collection Skills- a leading Training Provider & the only one in this part of the world to be listed in the ‘Collections & Credit Risk Magazine’ under ‘Who’s Who in Training’ specializes in Training on Prevention & Collection of Debt.

The Group focuses on 3 Core Competencies:
People. Performance. Profit,
In functional areas of:
Sales & Marketing, HR & Organizational Development,
Covering:
· Hiring & Recruitment
· Training & Development
· Management Consultancy
Each division specializes in a unique area of expertise:
Thereby helping people GROW,
And enabling their businesses SOAR!

Collection Skills’ program on ‘Professional Debt Collection Techniques’ exclusively for the Call Center Professional, will equip the Call Center Professional with the latest skills, starting right from the basics in credit & cash flow management through the steps of an Effective Tele-collection call, covering Preparation (Physical, Mental, Voice, Tools & Client information), Control & Follow-up through Effective Questioning & Listening Skills, use of Open-ended Questions, Overcoming Objections & Handling Problematic/ Difficult Customers through actual Role-Plays (thus providing an opportunity to practice the new skills throughout the session);  with emphasis on the compliance requirements under FDCPA, by avoiding debtor rights from being violated & adhering to the rules & ethical behavior for Collectors.                                                                
The program also includes methods to Track/Monitor & Measure Performances, Documentation Procedures for Systematic Follow-up; a series of methods and general tips for chasing money (by encouraging proactive methods!) & finally on how to deal & cope with the daily Stress & Pressures experienced by the collector.
At the end of the program participants would have learnt to develop a complete systematic collection program, gained confidence in collecting money by adhering & maintaining professionalism and have acquired several new ideas for immediate use, including taking back an Action Plan.
The program could be specifically tailor-made to suit the exact need of any call center.

Our other groups activities & trainings can be seen on our website:
www.EtiquetteWorks.in
www.CollectionSkills.Com
www.SalesTrainingIndia.Com
www.ManualPreparation.Com
www.FirstContactAcademy.Com
www.SalesAndMarketingRecruiter.Com