Century Hearing Aids sells top quality affordable hearing aids to people with hearing loss. We entered this market because people with hearing loss deserve something better than the status quo. People who are in need of hearing aids are faced with a huge problem; audiologists charging thousands and thousands of dollars for hearing aids--some companies charging $6000--$8000 a pair. We did not see how people could afford to spend thousands of dollars on hearing aids, especially when they are in their retirement years. We are building a business that provides tremendous savings to budget-conscious customers.
Here is our goal: We are trying to build a company we’d like to do business with ourselves. Our goal is to create outstanding customer experiences, and be a company that’s personable, respectful, transparent, honest and helpful. Here are some specific goals with customers service...
To find reputable quality hearing manufacturers and offer hearing aids to you at affordable prices.
Treat every customer as if they were a member of our own family--that means tell the truth all times. if I was selling a hearing aid to my mom--I would say mom, this aid is what you can afford and it will do 95% of what you need--you do not needs anything else. Or we have a discount for ordering two hearing aids, I would say, Mom, you can try one hearing aid today...come back to us in 60 days and I will sell you the second aid as if you bought two the same day.
To be transparent and help manage expectations...for example: what a hearing will do for you, what it will not....or when we will deliver your hearing aids - which is 3 to 5 days via USPS -- or if you return your hearing aids, when you will get your refund - which is usually around 7 to 15 business from when we receive them back here.
To be personable, have a little fun, and to provide the best customer service possible--if we screwed up--and it occasionally happens--we are human.--- we will do everything in our power to make it right.
Finally, Century Hearing Aids is a family owned and operated American small business.When you get us on the phone or talk to us on email or chat, you are talking to the owners. That also means if we do not answer the phone, we may be away from the office or on the phone so please leave a message, we will get back to you as soon as we can. You can be assured that you won’t find anyone more passionate helping you find an affordable hearing aid.