Our business is providing top-grade consumer support to some of the best-known brands in North America. We provide support via phone, email, web chat and even automated self-service solutions. We use industry-leading speech analytics technology to analyze recorded interactions. We use it to help our front line staff be more efficient and effective. We use it to detect flaws in our clients’ products, services and communications. We use it to provide vital business intelligence to our clients, based on what their customers are saying to us. The ability to understand what’s happening on 100% of our clients’ calls yields remarkable benefits.