Cursor Consulting

Cursor Consulting helps SaaS companies win back lost customers and significantly reduce their churn rate. Through tailored win-back campaigns, we strengthen the loyalty of existing customers, fostering sustainable growth. Our strategies are based on a detailed analysis of cancellation and inactivity reasons. From these insights, we develop personalized offers, exclusive discounts, and valuable informational materials that are specifically aligned with the needs of customers. We then send out campaigns triggered by various factors, such as inactivity, contract cancellations, underused features, or interactions with support.
Unlike costly customer acquisition efforts or internal customer success teams, our solution is affordable, automated, and highly scalable. We work with SaaS companies across various industries, focusing on optimizing customer retention to help our clients retain their existing customers long-term, while also stabilizing and growing their business. While the headquarters of Cursor Consulting is in Hamburg, we collaborate internationally with clients who speak either German or English.
Depending on the client's needs, Cursor Consulting offers two tailored solutions: We either develop a clear strategy for in-house teams to implement independently, or we take full responsibility for executing win-back campaigns for SaaS companies.
Cursor Consulting’s customer base includes businesses of all sizes, from startups to mid-market SaaS companies.
Cursor Consulting guarantees its customers success and the achievement of agreed-upon KPIs. We provide tailored solutions that are specifically aligned with our clients' needs, ensuring that the defined goals are met. If the agreed-upon goals are not achieved, we continue working for free on optimization until the desired results are reached.