There is a simple reason why people work with and work for EFW — we care.
Beginning in 2003, Scott Fisher embarked on an innovative business solution based on a simple motto: "Take care of the client, and everything else will take care of itself.” This has proven true not just through our growth, but more importantly through our long-lasting, strong business relationships.
It starts by showing clients like you that everyone at EFW
is working to create value for you — that your shipment is our top priority each and every time. That is why we created control towers and highly-trained teams of experts who will take care of your specific business needs. Our mission is to be that final, meaningful impression made with your customer, and we take your brand as seriously as you do.
Everything we do for your business — from the dedicated teams, SOPs, pricing, and even the way we answer the phone — is dedicated to creating the best experience for your customers each and every time they engage us.
And that focus will never change.
START BY HONESTLY LISTENING
We understand that you need a logistics company
that listens, and then develops and defines
strategies that satisfy your business needs.
That’s what differentiates EFW.
Your customer experience is defined by our taking the
time to understand your specific needs and expectations. Then, our objective becomes exceeding those expectations. And we do that with our focus on four key areas…
PEOPLE ARE THE FOUNDATION
It starts with our people. Our family culture and expert teams are built by hiring the best, and then providing
them advanced training and solid communications.
You’ll be working with subject matter experts in all
modes of transportation, backed by skilled managers
with high visibility from beginning to end.
THEY'RE BACKED BY TECHNOLOGY
Your supply chain demands nothing less than excellence, so Estes Forwarding Worldwide is there to support you… not only with great people, but with constant innovation and up-to-date technology. We build systems that let you address critical components of your customer satisfaction KPIs. And all of it is supported by leading-edge technology, like our cloud-based communications system that makes every EFW employee 100% portable on our network — and always available to you.
WE’RE ALWAYS ON. AND HERE’S WHY…
Our world-class customer service treats your shipment like it’s the only one of the day. We’re available 24/7, working hard on your behalf, to help ensure you and your customer have the best possible experience.
We’re passionate about the details when setting up a shipment. Then we track continuously, communicate often, and give you prompt resolution if an issue arises. Our innovative Control Tower model provides you a single phone number and email address where you and your customer can get answers…always consistently, and always instantly.
CUSTOMERS COUNT ON YOU — YOU COUNT ON EFW
Your business has dedicated many hours and assets to your products and customers. Our unique family culture means we consider our clients a part of our family, and it shows. EFW takes your brand as seriously as you do, and that’s why we build lasting partnerships with our clients.
We care about that last mile to your customer, and know that timely service, excellent communication and efficiency on our end saves you time and money, and ultimately that impacts your bottom line.
Today's business Challenge requires a relationship beyond just a transaction.
After all, computers and vehicles don’t care how…or even if…your shipment arrives. People do.
Our people do.