Since 1984, Ellis, Partners in Management Solutions has specialized in helping the multifamily industry achieve their business goals by optimizing the customer experience at key touch points from initial visit to move-out through our Apartment Mystery Shops, Resident Surveys, and Training solutions. Our integrated program, including our partner Edge2Learn, provides real time, multi-level reporting to help you understand and manage customer feedback and improve resident retention.
Specialty. Shops, resident surveys and training are focused primarily on and designed specifically for apartments to enhance resident retention.
Experience. Serving the apartment industry since 1984, we’ve completed over 1,000,000 apartment mystery shops and 800,000 resident surveys
Training. Our Mystery Shopping reports and resident surveys provide feedback that serves as effective training tools for onsite professionals to help ultimately drive results at the property level.
Leadership. Our company was built from the ground up and our leadership spent years in the trenches and has extensive property management experience.
Accessibility. The platform provides 24/7 online accessibility to your secured performance reports.
Benchmark Reporting. The Exclusive Ellis Benchmark Report enables you to compare your Company’s Leasing Performance to other national and regional apartment operators. Know where you stand in comparison with other Apartment Leasing Companies.