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FuturePerfect’s end-to-end assessment system (BUPLAS) tests the skills required to be a successful call center agent:
Based on years of active research. FuturePerfect and Cambridge University Press are headlining BUPLAS as the call center global assessment standard.
FuturePerfect develops and delivers training programs to quickly and dramatically improve communication skills to positively impact customer experience and business drivers. One of our call center communication skills courses Contact US! has been published by Cambridge University Press.