FuturePerfect’s end-to-end assessment system (BUPLAS) tests the skills required to be a successful call center agent:

BUPLAS is the only call center test to assess for interactive and strategic fluency, which are essential to the success of calls with Western customers.


Based on years of active research. FuturePerfect and Cambridge University Press are headlining BUPLAS as the call center global assessment standard.

FuturePerfect develops and delivers training programs to quickly and dramatically improve  communication skills to positively impact customer experience and business drivers. One of our call center communication skills courses Contact US! has been published by Cambridge University Press.