About

Ghost Operations AI helps HVAC companies and professional service firms stop bleeding leads and time. We build “ghost” back-end systems that run in the background: instant lead capture & routing, automated follow-up, CRM pipelines your team will actually use, scheduling/booking workflows, review prompts, and KPI dashboards.

Founded by Brett Burch, Ghost Operations AI brings a Lean Six Sigma, operator-first approach. We start with the WHY—map your real process, find the bottlenecks, and let the data speak. Then we build tailored AI + automation that fits your business (not cookie-cutter templates).

Typical outcomes: faster speed-to-lead, fewer dropped handoffs, smoother jobs-to-invoice flow, and more time back for the owner.

Learn more: www.ghostoperationsai.com