In our workshops we teach using presentation, coaching, practice, role plays, video demonstrations, more coaching, discussion (did we mention coaching?), from a certified facilitator. We teach the concept of Problem Ownership via the Behavior Window–and what to do when you own it (confrontation with I-Messages) and what to do when you don’t own it (Active Listening).

We also teach you a powerful skill called Shifting Gears (what to do when confrontation gets stalled). Further, we provide you with a comprehensive method for dealing with conflicts of needs and collisions of values (using a conflict resolution concept Dr. Gordon created, called Method III). Last but not least, we teach you the skills on how to prevent and reduce conflicts, increase collaboration and participation, how to express appreciation (and avoid praise) and how to strengthen and grow your relationships with genuineness, empathy and respect.