Holidaysplease was born in 2002. It was a joint venture between the owner of a high street travel agency with 20 years' experience and an internet entrepreneur.

The aim was to combine the expertise and personal service of the high street with the convenience of the internet.

On a budget of just £5,000 it grew from just 3 people working part time to now almost 50 people.

We employ the best advisers who are typically ex-travel agency managers or owners. On average each agent has booked over £5m worth of holidays in their career. Unlike call centres you even get the home/mobile numbers of these advisers so that you can receive great advice in the evenings and weekends. It also means you are not abandoned once you place your booking.

People have described us as the 'best travel agent no-one has heard of' - We are ranked number 1 on trustpilot for customer service and can help you with all travel press requests.

Customer service lies at the very heart of our business. Many businesses may say this but we can prove it....

We have been ranked no.1 for customer service out of more than 200 holiday companies in the UK. See: http://www.holidaysplease.co.uk/trustpilot/

All of our travel advisors have an average of 10-15 years' experience in the travel industry, and have often personally visited the hotels and villas they advise on. You will be allocated one of these experts who act as your personal travel adviser.

Unlike other companies, once you have booked your holiday you can still speak to the same person. You also have their direct line and can even speak to them at evenings and weekends.

We are an independent travel company and so we can search the whole market for the best operator for you, not for us.