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HOW DOES HOUND MOUNDS MANAGE ALL THAT POOP?
Many people ask, after getting over the fact that the we scoop poop for a living, how do you manage all of that poop, the schedules, routes and customers? The very complicated answer we make simple. It’s a very well balanced recipe of People, Process, Technology and Marketing.
All Hound Mounds Franchisees receive the following benefits:
Hound Mounds POOP 911 Usage – #1 rule in marketing – If a person doesn’t understand something within 2 seconds of the first time they see it or hear it they will not remember it. Well, we haven’t met anyone yet that hasn’t laughed when they hear that our toll free number is 1-877-POOP-911. When people laugh at something they have already committed it to memory without even thinking about it. Usage of this number in your local area will ensure customers remember what they saw and call to sign up for service with you!
Sign Up of New Customers – Our friendly customer service staff will sign up all new customers that come into our 1-877-POOP-911 number. We sign up the customers so you don’t have to! You can focus on your current job until you’re ready to fully transition to Hound Mounds as your full time job. And even once you do transition to Hound Mounds as your full time job you will have peace of mind knowing that you can focus on the field management of your employees and local marketing while Hound Mounds corporate still signs up new customers for you!
Hound Mounds Advertising – Hound Mounds marketing and advertising
BARCS SYSTEM USAGE
Schedule it, Scoop it, Bill it, DONE!! This system is the heart of what brings it all together. Our BARCS system is state of the art custom developed web-based enterprise management software. BARCS stands for Billing Administrative Routing & Customer Scheduling system. BARCS, our custom built technology, coupled together with our proven processes, people and marketing is a winning combination that provides the following to each of our franchisees:
Customer management – Provides email & phone traceable correspondence with each customer, specific to their account. So even if you don’t have correspondence with a customer for several months you will always have their previous customer account notes available to you at the touch of a button.
Route & Scheduling Management – Your field scoopers will be able to log directly into BARCS on a daily basis to print out their route and driving directions directly from their homes. BARCS also optimizes their route automatically so that they have the most efficient route possible to save on their gas costs.
Payroll Management – BARCS tracks employee payroll through a commission based system that always ensures profitability per customer per service.
Centralized Billing – One of the most daunting tasks of any business with a large customer base is to make sure they get paid. Hound Mounds BARCS system takes franchisees less than 15 minutes and just a few clicks to bill more than 50, 100 or more customer properties serviced in one day. Billing is all electronic and emails customers their receipts directly to them on the day of service. All integrated and tied directly to the work that was completed that day.
Financial Reporting & Planning – Hound Mounds BARCS system provides franchisees with not only revenues for the day, week and month but also projected revenue for the year based on current customer volumes. BARCS also has reports to show number of customers by marketing channel and how many customers are assigned to your scoopers so you can plan for future hiring based on growth rate.
Hand Held Schedulers for Scoopers- Our hand held devices allow your field scoopers to receive and provide real time updates directly into BARCS making your field management tasks far more manageable. You will know as a the manager of your franchise how much of each of the routes have been completed. You will also be able to view any customer property updates that the scoopers may have made upon the completion of that customer’s house.
Hound Mounds provides professional pet and dog waste cleanup and pooper scooper services to several major cities across the US. We proudly clean over 1000 yards each month and dispose of pet and dog waste in a safe and sanitary way. Hound Mounds is always looking to expand our franchise network into new cities with smart and energetic people that don’t mind getting their hands dirty and that their number 1 job is cleaning up number 2. Call 1-877-POOP-911 or visit us at http://www.HoundMounds.com