To provide the most comprehensive, efficient and trustworthy fulfilment solutions available in the UK, serving both domestic and international businesses.

   Company Overview

JEM Marketing was established in 1984, offering mail order support services for products featured editorially in the National and Periodical Press.

Trading successfully for nearly 30 years, we have grown to become one of the UK’s most trusted and respected providers of response fulfilment solutions.

Our vast experience enables us be a “one-stop-shop” for all your reader offer and fulfilment requirements: from product marketing and supply to customer order handling; warehousing and delivery to banking and management reporting services.

You are free to cherry pick from a single service or a comprehensive end-to-end fulfilment solution…whether you are a young retail business needing help with pick, pack and despatch or a large organisation with international fulfilment requirements, we analyse your needs and work with you to create a tailored solution.

Fulfilment Services- B2B & B2C

Response Fulfilment:
-Responses to marketing, advertising, promotional and direct mail   campaigns; either by telephone, on-line, email or post are just some of the areas where we operate outsourced services on behalf of our clients.

Direct Mail Fulfilment:
-Direct mail management for larger, complex campaigns as well as mailshot packages for smaller, simpler mailings.

Mail Order Response Fulfilment:
-We can take care of all the order processing including data entry onto a sophisticated mail order processing system. Orders are received and processed directly through our very own custom built JEM System. Once the orders have been received and processed, the picking lists are generated systemically for handling by our qualified production team.
Small Business Fulfilment:
-We are happy to work with any business irrespective of size. We do not require monthly minimum order quantities.

Pick and Pack:
-Labelling (Product code, Price, etc…)
-Gift wrapping
-Shrink wrapping
-Security tag fixing
-Vacuum packing
-Barcode scanning options for receiving, picking and distribution
-Breakdown of bulk product shipments and repackaging as orders are  received
-Customised packing services
-Product returns
-We can source all packaging materials if required
-UK and or Worldwide parcel delivery services

Storage & Warehousing:
-Based in Cranleigh, JEM Marketing and Fulfilment Services have multiple on-sight storage and warehousing facilities. Our commercial storage facilities are strong, save, modern, clean and most importantly secure.

-We have the facilities, infrastructure and IT capability to give you full visibility of your products from wherever you are in the world. As well as this we have the capacity to expand as and when your requirements dictate.

Inventory & Stock Management:
-Our team at JEM Marketing and Fulfilment Services has developed a custom built inventory and stock management system which we call the JEM System. Our specialised software enables us to track stock usage and ensures that our clients have a supply that meets their business needs.

Merchant Banking:
-JEM offers you and your customers a complete order processing service – for all major credit and debit cards – irrespective of whether or not you have previously held merchant facilities. We may be able to better the percentage fee you are currently paying for credit card merchant facilities.

Call Centre:
-We are flexible to accommodate customer service solutions by incorporating your business processes into our bespoke contact management system. We offer a range of call centre services to help you stay in control of your business and in touch with your customers.

Customer Service Support:
-Our trained customer service team is ready to support the growth of your business. From supporting small to large e-commerce businesses, one-off sales promotion campaigns or to the distribution of point of sale materials, you can use whatever combination of our services that will meet your exact needs.  Our expertise, reliability and efficiency will help you to generate profit and deliver excellent Customer Service.

Data Processing:
-At JEM we can integrate data capture processes from a variety of channels including phone calls, emails, faxes, websites, postal responses, voice-mail messages etc. As well as manual data capture we can download data feeds from websites, emails and other contact centres and import them into the database.

-We provide on-demand e fulfilment solutions including real time payment processing, full service web store functionality and we can also integrate our eCommerce platform with your existing Web site.