About

COOL TOOLS FOR SCHOOLS
From web-content filters to K-12 ticketing systems, K12USA provide the services schools need at a price they can afford—and the assurance they work.

School IT management can be stressful. And no one knows that better than K12USA.com founder, James Punderson. He worked in K–12 schools for years—as a teacher, tech consultant, and school-board president—so he’s familiar with the headaches:

•     IT directors and staff who are overwhelmed with choices and frustrated by budget constraints
•     Vendors who persuade customers to buy expensive add-ons that later prove complicated and time consuming
•     Brands that charge through the nose for warranties, licensing fees, upgrades, and shipping
•     Lame tech support that amounts to phone trees, long waits, Muzak, and eventually a human who may or may not help you

Punderson launched K12USA in 1999 to bring a refreshing mindset and new values to the industry.

For one thing, customer service would not just be lip service—it’d be the crux of K12USA’s business model. Customers are guaranteed:
•     Dependable, aggravation-free products with simple setups and easy-to-navigate interfaces
•     Economical pricing for budgets of all sizes
•     Free equipment upgrades, software updates, and warranties, along with free two-way (ground) shipping
•     Live humans who answer the phone and resolve tech issues quickly—usually in one call
•     Discounts for qualifying multi-year and/or multi-service customers

K12USA’s product line includes:
•     SecureSchool content filtering with optional universal wireless network support, home-to-school VPN, school-to-school, load balancer, and transparent filtering with SSL intercept.
•     WirelessTrakker wireless network management support
•     TroubleTrakkerPRO and WorkTrakkerPRO cloud-based help-desk tools for
•     WebMailPRO email system for staff and SchoolBits email program for students
•     SpamTrakker spam filter
•     MessageGuard email archiving tool
•     PowerTrakker managed uninterruptible power supply (UPS)

Eight reasons K12USA stands apart from competition:

1. Products for Real People, Not Geeks
K12USA keep things streamlined and intuitive. Their tools are equipped with exactly what customers need and none of the overkill features that suck money, time, and sanity.

2. Uncommonly Good (and Free) Tech Support
Their claim to fame. Customers talk to a live person who’s smart, friendly, and almost always able to resolve issues on the spot.

3. Transparent Pricing
There’s no haggling, no fine print, and no upcharges for “pro” service or extended maintenance plans. All fees are listed on K12USA.com’s rate calculator. The only possible surprise is sticker shock (in a good way) when you shoppers see how reasonable K12USA’s fees are compared to competitors’ rates.

4. Transparent Customer List
They post their diverse list of customers list right on their website.

5. Zero Risk of Obsolescence
With technology evolving at lightning speed, schools’ equipment and software can quickly become obsolete, forcing administrators to buy expensive upgrades and updates. K12USA regularly updates and upgrades customers’ equipment—for free.

6. Free Ground Shipping—Both Directions
K12USA ships equipment free both ways in the continental U.S. (Alaska and Hawaii get reduced shipping charges).

7. Free Product Trails
Prospective customers get free, unlimited use of any product/service for 30 days—there’s no risk or obligation.

8. One-Track Mind
Schools are K12USA’s specialty. They don’t dilute their services or divert their attention across a slew of industries