About

Mint Service Desk is an advanced IT Service Management (ITSM) platform designed to help businesses efficiently manage their IT support, asset management, and service desk operations. It provides a feature-rich, scalable, and customizable solution for organizations looking to enhance their service workflows, automate processes, and improve customer satisfaction.At the core of Mint Service Desk is its powerful ticketing system, enabling teams to track, manage, and resolve service requests efficiently. Key ticketing features include:

Approval Module – Allows designated decision-makers to approve tickets for better workflow control.
Multi-Queue and Sub-Queue Support – Agents and clients can manage multiple queues with ease.
Advanced Ticket Filters & Sorting – Customizable filtering options help teams prioritize and manage tickets efficiently.
New Ticket Integration Module – Enhanced ticket creation and management in the Admin panel.
SLA Management – Define service level agreements to ensure timely issue resolution.
Advanced Asset Management
Mint Service Desk offers a robust asset management module that allows businesses to track IT assets, manage their lifecycle, and maintain an organized inventory. Features include:

CSV Import Support – Easily import dictionary values and assets for quick onboarding.
Asset Export Enhancements – Export data with additional categories and custom fields.
Relational Asset Management – Link assets with tickets for better tracking and reporting.
Intelligent Automation & Customization
To streamline service management, Mint Service Desk includes automation and customization options, such as:
Conditional Custom Fields – Dynamically adjust fields based on ticket conditions.
Email Filtering with Regex – Improve email processing with enhanced filtering in Admin settings.
Notification Grouping & Preferences – Users can customize how they receive and view notifications.
User-Specific Settings – Save individual dashboard settings, including selected columns.
Security & Access Control
Mint Service Desk prioritizes security and access control with features designed to protect user data and service operations, including:

Failed Login Attempt Configuration – Define the maximum number of failed attempts and lockout duration.
Advanced Access Group Filters – Filter users, companies, and groups for better control.
Automatic Client Role Assignment – Assign predefined roles upon user registration.
New Agent Role Restrictions – Restrict the ability to create users and companies when registering tickets.
Performance & User Experience Enhancements
The latest version of Mint Service Desk introduces several performance optimizations, including:

LDAP Module Enhancements – Optimized performance for faster authentication.
Faster Ticketing & Asset Management – Improved system response times.
Enhanced Announcement Bar – Users can now hide announcements after reading.
Expandable Ticket Editor – Customize ticket details for better visibility.
Theme Customization – Set a default theme for new users.
Robust Reporting & Analytics
Mint Service Desk enables organizations to generate insightful reports, track service desk performance, and monitor KPIs effectively. Enhancements in reporting include:

Expanded Reports Module – Additional configurations in the Admin settings.
New Report Preview View – Optimized for large datasets.
Survey Module Enhancements – More flexible rating system and improved interface.
Mint Service Desk is a comprehensive, scalable, and secure ITSM solution designed to empower businesses with efficient service desk operations, asset management, and IT support capabilities. Its customizable interface, powerful automation, and security features make it a preferred choice for organizations of all sizes.