About National Comfort Institute, Inc.

National Comfort Institute, Inc. (NCI) is an organization that provides heating, air conditioning, plumbing and electrical contractors with a focused offering of services and tools to help them improve their businesses, differentiate themselves, grow, and become more profitable. NCI accomplishes this through membership groups and by providing unique business management, sales, marketing and technical tools, training, support and coaching - all designed with the goal of helping customers to differentiate their companies through measured performance, quality and value.

In 2001 NCI coined the phrase “Performance-Based Contracting™. Performance-Based Contracting™ is NCI's unique approach that originated with delivering measured performance in HVAC systems to consumers. This term was later expanded to further describe how contractors manage their businesses through accountability and measurable results. Performance-Based Contracting™ is as much about changing a company’s culture as it is proving that you did what you said you were going to do.

National Comfort Institute, Inc. Mission

National Comfort Institute (NCI) created and continues to develop Performance-Based Contracting™ to help contractors differentiate themselves and become leaders in their marketplace. Our customers accomplish this goal through measured performance and by delivering the highest quality and value.
We’re singularly focused on helping our customers develop a culture that will enable them to become more successful and reach the highest possible profitability while ethically and passionately serving their customers.
We strive to accomplish this mission by providing our customers with the proven technical and business knowledge, tools, training, support, coaching and systems needed to successfully implement Performance-Based Contracting™ in their businesses.

If You Don’t Measure, You’re Just Guessing