Showcase |
OnviCenter Product Portfolio
The Complete Contact Center Solution
OnviSource offers highly affordable and easy-to–use solutions to effectively integrate and optimize your business transactions, workflow and customer interactions.
OnviNet - Voice & Data Management
Inbound/Outbound Call Handling
PBX, Voice Mail, IVR, Messaging, Portal
Dialers, Telemessaging
OnviCord - Quality Assurance & Compliance Management
Rule-Based & Intelligent Call Recording & Monitoring
User-Configurable Reporting
Configurable & Intelligent-Based User Interfaces
Quality Assurance Software Solutions
OnviTrax - Workforce & Performance Management
Database Mining & Optimization
Intelligent Automatic Call Distribution
Auto-Scripting Agent Interactions
Agent Screen Data Management
Management Measurements & Reports
OnviCall - Business Application Management
Teleservices & Telephone Answering Services
Workforce & Resource Scheduling-Dispatching
Telemarketing and Campaign Management
Customer Support
Collections and Billing Resolution
Order Processing & Fulfillment
Employee & Public Services
OnViews - Interaction Management Dashboard
Real-time Status
System Administration
Reporting Features
Workforce Administration
Alerts
Integrated Help File