Since 1994, Panther Heating & Cooling has provided courteous, on-time heating and air conditioning services that improve the comfort and health of our customers. We service air conditioning systems in Rock Hill, Fort Mill, York County, SC, and the Charlotte, NC, area. Our mission is to maximize your comfort, in a healthy environment while improving your energy savings, all at an affordable investment.
treating others as we would like to be treated.
listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
responding in a timely fashion.
speaking calmly and respectfully, without profanity or sarcasm.
acknowledging everyone as right from their own perspective.
making only agreements we are willing, able, and intending to keep.
communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
looking to the system for correction and proposing all possible solutions if something is not working.
operating in a responsible manner, “above the line … “
communicating honestly and with purpose.
asking clarifying questions if we disagree or do not understand.
never saying anything about anyone that we would not say to him or her.
continuously striving to maximize internal and external customer loyalty.
making our best effort to understand and appreciate the customer’s needs in every situation