About |
Mumbai, India — July 2026 — Resolvo, a customer support platform designed specifically for India's direct-to-consumer (D2C) market, has officially launched with a mission to help small and growing brands manage customer support without expensive enterprise software.
The platform converts a brand's existing email inbox into a fully-featured helpdesk — with ticket tracking, team assignment, SLA timers, automated responses, and detailed reporting — all without requiring a brand to change the email address their customers already know.
Unlike global tools such as Zendesk, Freshdesk, or Intercom that are priced for Western markets and carry complex setup requirements, Resolvo is built for Indian D2C teams of 2 to 50 people who currently manage customer support from a shared Gmail inbox.
Early users of the platform have reported significant improvements in response time and team accountability within the first week of use, with support emails no longer getting missed or going unanswered for hours.
"Most D2C brands in India are growing fast, but their customer support is still stuck in a shared Gmail inbox," said Asif Shaikh, Founder of Resolvo. "Things fall through the cracks, customers get frustrated, and founders only find out when a bad review goes up. Resolvo gives any brand a proper support system in under 5 minutes — at a price that actually makes sense for the Indian market."
Resolvo is currently available with a free 14-day trial and no credit card required.
Key features include:
- Email-to-ticket conversion from any existing inbox
- Team assignment and internal notes
- SLA tracking and escalation alerts
- AI-powered smart replies and ticket classification
- Real-time inbox health monitoring
For more information or to start a free trial, visit: resolvogroup.com
###
Media Contact:
Asif Shaikh
Founder, Resolvo
contact@resolvogroup.com
resolvogroup.com