Sytel Limited delivers secure, resilient IP telephony and media infrastructure software for carriers, enterprises and hosted contact centre providers, connecting and managing calls and media sessions, without boundary. Sytel solutions provide high-volume routing and media processing on a distributed host-based platform, and are driving inbound, outbound and blended telephony and other media types in over 50 countries. Sytel's toolsets deliver advanced capabilities to subscribers via the web, including scripting of call processing, real-time reporting and configurable dashboards.
Softdial Contact Center™
Softdial Contact Center™ is a series of contact center services built around a command and control hub known as Softdial CallGem™. Softdial CallGem™ takes responsibility for call session management, routing, ACD logic and pacing, and provides clean and consistent interfaces for the various line-of-business applications required to make up a complete contact center solution. Softdial CallGem™ also embodies Softdial Plugin®, Sytel’s proven and world-leading predictive pacing engine.
Softdial Campaign Manager™
Softdial Campaign Manager™ is a feature rich product, developed to tackle one of the biggest problems facing contact centers; that of extracting large quantities of data from corporate databases and then updating them again in real-time.
It is designed to handle any number of campaigns, no matter how large and copes easily with the high volume demands of hosted service environments.
Softdial Campaign Manager™ is designed to support both outbound as well as inbound campaigns.