Shantel Love LLC

Shantel Love is a Global Vice President of Customer Success, keynote speaker, executive coach, and the author of Promote Your D@mn Self™ — a powerful guide to turning your work into visibility, influence, and opportunity.

With more than 20 years of leadership experience across customer experience, operations, and revenue-driving teams, Shantel has led global organizations across the Americas, EMEA, and APAC, building high-performance cultures that deliver measurable business results. Her work sits at the intersection of leadership, personal branding, and career acceleration, helping high-performing professionals and executives close what she calls the Visibility Gap — the disconnect between performance and recognition.

Through her company, Shantel Love LLC, she partners with corporations, HR and ERG's, leadership programs, and conferences to help leaders learn how to advocate for their impact, communicate their value, and position themselves for promotion, influence, and opportunity. Her proprietary frameworks — including the Visibility Ladder™, Promote Your D@mn Self™, and Manager Engagement + AI Fluency™ — provide a practical, repeatable system for turning results into reputational capital.

Shantel’s book, Promote Your D@mn Self™, has become a go-to resource for professionals and entrepreneurs who are tired of being overlooked despite doing exceptional work. The book challenges outdated beliefs about humility and self-advocacy and teaches readers how to speak about their accomplishments with confidence, clarity, and credibility — without feeling awkward or inauthentic.

Her thought leadership has been featured on major stages and platforms including AWS re:Invent, Customer Contact Week, WGN Chicago, and the Sistas in Sales Summit, where she is known for blending bold truth, real-world strategy, and actionable frameworks that drive real career and business outcomes.

At the core of everything Shantel does is one belief: Visibility is the currency of opportunity.
Her mission is to help leaders, founders, and professionals make sure their brilliance is seen, valued, and rewarded.