SmartSurvey is a UK-based provider of digital survey solutions. Launched in 2010, in direct response to customer demand, the company has rapidly grown into one of the leading online survey software suppliers in UK and Europe.
Over 100,000 customers worldwide trust us to help them;
Conduct market research
Identify their next business opportunity or market trend
Benchmark customer satisfaction
Review employee engagement
Carry out important academic research
Our friendly, knowledgeable team is focused on helping you reach the people whose opinions matter the most. SmartSurvey is agile, innovative and constantly developing ways to collect and analyse data. Our main aim is to build the functionality that our customers need in order to achieve their goals.
At SmartSurvey, our personalised customer support is exceptional. Our team is friendly, approachable and professional and we are focused on delivering the tools you need to conduct effective research.
SmartSurvey has grown to provide advanced, online software to hundreds of universities, colleges and schools, numerous government departments, NHS departments, and many of the world’s leading brands across all sectors.
We are proud to have been named as one of the UK’s top 100 digital businesses in 2014, after being selected to attend the first-ever summit of a new global network called ‘D5 London’ at Buckingham Palace. Attended by some of the most digitally advanced governments in the world, we were chosen due to our status as a Government G-Cloud approved supplier.
It is our belief that data should be kept safe here in the UK. Registered under the Data Protection Act, SmartSurvey is trusted by a multitude of organisations to store data securely on UK-based servers.
The SmartSurvey team is based in the UK and therefore when you contact us for support or information on our software, you are speaking to someone in the UK. Data collected by you is owned by you and will not be accessed nor shared without your permission. This is a fundamental principle behind our philosophy of ensuring your data is safe and secure.
We work hard each day to show our customers they can trust us to store their data securely, trust us to be available to provide technical support, and trust us to always provide the best survey solutions.
Whatever the issue - big or small - our customers can always reach out to us for personalised support. We're a close-knit team, so our supportive approach is second nature.
We understand your surveys represent you and your company - so they need to be of the highest standard. We handle your projects as if they were our own.
'User-friendly' is our mantra and every aspect of SmartSurvey is designed with our customers in mind. Collecting information from your audience should never be complicated.
We're open to new ideas and innovation gets us excited. We love suggestions from our customers and we will always be able to build a package to suit your needs.
We are professional, but not serious. You'll always find a friendly voice at the end of the phone to help you.
Everything we do has to be done well. 'That'll do' will never cut it with us.