Smith Protective specializes in security officer and patrol service for industrial and commercial clients. In business since 1903, Smith Protective Services has the experience and expertise to offer you a full range of superior security services. We provide uniform security officers, armed/unarmed guards, and security vehicle patrol service to Hospitals, Industrial Parks, Warehouses, Distribution Centers, Office Buildings, Schools, Airports, Manufacturing Facilities, Ports, Museums, Apartment Communities, HOAs, Condominiums, Nursing Homes, Retail, Construction, Municipal, and Financial Institutions: Banks, Credit Unions, and Government Facilities.
Smith Protective Services is the largest and oldest privately-held security service company in Texas! We have offices in Austin, Dallas, Fort Worth, Houston, and San Antonio with over 2000 security officers in the state of Texas. Do You Need Uniformed Security Guard or Patrol Service Protection? Call (512) 467-2590, or visit our website at www.smithprotective.com
The Smith Protective Services mission is to build upon our legacy of 100+ years of security service excellence, to be the premier security service provider in the markets we serve, with a continued commitment to the following:
A foundation of integrity, reliability, and credibility
A team based family environment that allows opportunities for personal and professional growth for all employees
Proven, experienced, proactive management teams and support resources located at the point where service is delivered
A controlled strategy of growth that never compromises our ability to deliver the highest quality of service at a value to our customers
A flexible business approach that seeks innovative solutions and is adaptable to change in markets and technology.
Officers/Training: Smith has a ZERO tolerance for drug and alcohol abuse. Training consists of all Texas mandated security courses, and then applicants must complete a training program which consists of: Introduction to Security, Importance of the Security Officer, Legal Issues, Human and Public Relations, Report Writing, and Fire Prevention and Control.
Account Services: Our management staff personally remains in contact with our clients on a routine basis, to insure they are receiving our guaranteed demonstrable service. Customers have complete access to management at all times. Our telephones are answered 24 hours a day, 365 days a year by a Smith manager, not an answering service.
Post Orders: Smith meets with clients prior to start-up of an account. Officer required specific tasks are obtained by our operations staff that are desired by the client for officers to perform. Professionally formatted post orders are written for the post, given to the client for review/approval, finalized, and implemented for post directives.
Pre-calls/Coverage: On all sensitive locations, and especially those outside the metropolitan area, officers are required to call our 24-hour dispatch office to verify they are in route to their assignment. Once on post, they must call in again to verify their arrival. Should an officer fail to pre-call or report for duty as scheduled, a patrol unit is dispatched automatically to the client’s account. The patrol assumes the post until either the assigned officer responds to post, or another officer is assigned to the post for the remainder of the shift.
Insurance: We offer $1,000,000 general liability insurance. Workers compensation insurance is not required by the state of Texas. It is optional to an employer to participate or not. This program does not provide any protection from liability issues to the client, only the employer. We provide our clients with the option to choose the contracted service with or without this additional insurance. Our employees agree not to hold our client responsible for injuries the client did not participate in as to negligence. The client does not have to include our employees under their workers compensation program should they participate.
Background Investigation: By Texas State Law, all security officers are required to be registered with the Texas Department of Public Safety Private Security Board. The State routinely conducts a Federal background investigation of all applicants. Smith takes the additional steps to perform our own local criminal background check prior to employment. All Officers meet standards required by The Texas Department of Public Safety Private Security Board.
SMITH provides the following as standard support services:
- Required Insurance Coverage’s - Officer State Certified Training
- Regular Supervisor Post Inspections - Relief or Replacement Officers As Needed
- 24-Hour Dispatcher Contact for Officers - Customer Service Satisfaction Contacts
- Development of Officer Post Orders - Support Equipment/Supplies for Officers
- Pre-employment Officer Screening - Payroll and Administrative Support Duties