Tetherfi is registered and operating as Interlink Network Systems Pte Ltd in Asia (HQ-Singapore) since 2009 & is a DevConnect Technology Partner. Our associates are based in in HQ - Singapore and countries including India, Malaysia & UK.
Tetherfi OCM Self-Service applications, Multi-Media Agent Client & add-on packages leverages Avaya Contact Centre platform & integrated with clients CRM and core banking application delivers Omni Channel Customer Experience and Contact Centre solutions.
Tetherfi is a communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels with focus to enhance customer experience. Our independent, vendor-neutral perspective and extensive experience — from business case analysis to post-deployment tuning, from RFP’s to application code — means we know where these communications technologies make sense and where they don’t, how to make them work and deliver value.
Tetherfi’s focus in enhancing ‘agent-service’ & ‘self-service’ (automated service) has resulted in innovative products and integrated solutions using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova) framework which has enabled many of our customers to optimise their current investment by integrating IT-applications and communications infrastructure integrated with CRM/backend systems.
Leading Banks & other verticals in Asia have deployed our flagship Omni Channel Management suite of products and solutions to support Self-Service, Agent Assisted & other add-ons for their Omni Channel Customer Interaction, Customer Experience Management and Contact Centre Transformation/ Optimisation requirements.
For more information visit our corporate website:
Information Technology and Services
Interlink Network Systems Pte Ltd 21, Science Park Road #02-03, The AQUARIUS, Singapore Science Park-2, Singapore, 11762 Singapore