The Customer Factory provides guaranteed marketing results to local businesses and non-profits in the Metropolitan Washington, DC area.

Today’s digital technology and media make it easier than ever before for local businesses and non-profits to connect with their target markets and constituencies. The Customer Factory Marketing Model leverages today’s four most important channels: Local, Social, Mobile and Video.

Successful Local Marketing ensures that it is easy for local buyers of your product or service to find you when they are searching online, on their phones or tablet devices.

Social Marketing allows you to keep a continuous conversation going with the people who are most interested in what you have to say.

Mobile Marketing ensures that you are connected with your clients and prospects 24/7 where they live - on their phones! Video Marketing lets you tell your story with moving pictures and sound, creating a powerful, memorable message that can be engaged with anytime, anywhere on Earth.

Each of these four digital marketing cornerstones also work in concert: video on mobile devices, Facebook postings appearing in Google search results and so on.

Clients of The Customer Factory enjoy the benefits of these leading-edge techniques every time their phone rings.

Founder and President of The Customer Factory, Frank Felker, is an author, educator and lifelong entrepreneur who has been helping business owners better understand and profit from their firms for nearly thirty years.

He has presented before thousands of entrepreneurs, salespeople and corporate executives at scores of venues across the country including the John F. Kennedy Center for The Performing Arts and the headquarters of Texas Instruments and America Online.

Frank Felker has recently been selected as an Authorized Local Expert by Constant Contact®, Inc., the trusted marketing advisor to more than half a million small organizations worldwide. As an Authorized Local Expert, Felker will offer training seminars on best practices in online marketing in the Washington, DC metropolitan area.

Constant Contact Authorized Local Experts are dedicated to educating small businesses, non-profits and organizations on how to achieve success through email and social media marketing. Local Experts are authorized by Constant Contact to deliver our field-tested seminars because of their proven expertise, passion and commitment to working with Constant Contact in their local community.

Frank Felker will be hosting free small business seminars and training workshops throughout the greater Washington, DC area focused on using email marketing and social media marketing to engage key audiences, drive dialogues, and build relationships.