About |
TicTac Equestrian, named after the founders first pony Tic-Tac, was set up for horse lovers by horse lovers to bring the quality of an offline shopping experience to the online marketplace. TicTac Equestrian’s online shopping experience aims to be quite unlike any currently available from competitors such as Robinsons Equestrian, Equestrian Clearance or Discount Equestrian.
We wanted to create an online shopping experience which was more personable to horse owners and competitors with better interactive online tools such as the following:
1. Product Videos: understand the product features through demonstrations
2. Customer Reviews and Product Testimonials
3. Product Photo Galleries
4. Our tried and tested guarantee stamp
5. Interact with us and other customers on our Facebook and Twitter product feeds
As horse enthusiasts ourselves, you can be assured that we have the same passion for your horses as you do. We test all of our products so that we are in the best position possible to advise you on what you are buying. We are proud that this knowledge allows you to understand the product as if you were in a shop, whilst enjoying the lower prices and the convenience of shopping in your own home.
We are a Glasgow based company, with warehouses in the ‘trendy West End’ of Glasgow and will be opening a shop in the near future whereby we can also offer an old fashioned feeding delivery service.
Founders
Lauren Henderson is a horse enthusiast, owner and rider who previously worked for Derby House for four years.
Jenny Arnold is a keen horsewoman, with 4 horses of her own. She began riding as a young child at the age of 5 and rules her life around her horses. She set up and is still director of a successful online marketing business for hotels (the POSH Agency Ltd). Combining her passion for horses and online marketing, Jenny decided to launch her own online equestrian shop, which she named after her first pony Tic-Tac (who sadly passed away in January 2010).
Delivery Promise
We are committed to ensuring each and every order we receive is processed and dispatched with the utmost care and efficiency. From the moment you enter our website and place your order with TicTac Equestrian right up to the moment your parcel arrives, you can be assured that our team is always striving to deliver you with the best, most personable service. We hope you will agree with this claim and hope you will provide us with your feedback.
All of our Contact Center operators are keen riders and horse owners and have experience with most of our products – if not on the horse, through our video reviews, so there is always someone available to talk to if you have a query about a product.
Should you have any questions or if you have a suggestion to make about our products or our service please leave us your feedback (link to review page). Alternatively you can contact our Customer Service Department at any time by simply dialing our dedicated number: 07866 412 529.