We provide PCI compliant, call recording software solutions.
Veritape makes call recording simple and we pride ourselves on our fresh, no nonsense approach. Our core product is call recording software, which is sold through a low-risk rental model. This offers a cost-effective, flexible alternative to traditionally expensive fixed hardware solutions. As well as recording millions of calls each day, our software also collects and interrogates data from the conversations within them. You could say that Veritape acts as a powerful telephone search engine.
Veritape also provides Veritape CallGuard, a simple but powerful solution to PCI DSS compliance. If your business takes credit card payments over the phone, Veritape CallGuard allows you to record all calls while fully complying with PCI DSS regulations on the storage of sensitive data. Veritape CallGuard works with any call recording system (not just our own).
Veritape’s software is trusted every day to help improve the operations of:
The UK’s largest retailer • major UK travel companies • finance and insurance companies of all sizes • local and regional government, including Regional Trading Standards • pharmaceuticals businesses and major suppliers to the NHS • three of the UK’s five largest outsourced call centres.
Our clients regularly realise a range of concrete business gains, such as up to 30% reduction in staff costs, between 30 to 40% increases in productivity for sales managers, up to 90% reduction in disputed transactions, and significant increases in lead conversions.