Adept Technology

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

   Service management as a practice (comprehension)
   The ITIL service lifecycle (comprehension)
   Generic concepts and definitions (awareness)
   Key principles and models (comprehension)
   Selected processes (awareness)
   Selected functions (awareness)
   Selected roles (awareness)
   Technology and architecture (awareness)
   Competence and training (awareness)

Foundation syllabus


The syllabus will guide the design, development and use of training materials as well as training ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement, ITIL Introduction and ITIL Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

Candidates for the ITIL Foundation certificate in IT service management have to complete all units and successfully pass the corresponding examination to achieve certification.
aimed at raising individual’s understanding of, and competence in, IT service management as described in the

Training providers are free to structure and organize their training in the way they find most appropriate, provided the units below are sufficiently covered. It is strongly recommended that training providers do not structure their courses by simply following the order of the training units as described in this document. It has been designed to be flexible so that training providers can add value as appropriate. The recommended number of study days is 3 when taught in a classroom environment, which can include the final exam.