FedSolutions Implements ITIL
FedSolutions is positioning itself as a serious player in the Washington, DC IT market by implementing ITIL.
FedSolutions, due to its rapid growth and acute emphasis on proactive/value-added customer service with real Business Value, is implementing ITIL practices to further differentiate itself from a growing stagnant and aging group of IT providers in DC. ITIL refers to a philosophical approach to concepts and policies for managing IT service delivery enabling FedSolutions to foresee and react to IT issues often before the user knows that anything has gone wrong. In most cases it allows FedSolutions to circumvent these issues before they even become issues. ITIL simply allows FedSolutions to monitor and proactively manage client networks in real time allowing these networks to run virtually worry-free with close to 100% up-time.