The Mission of Altra Service Professionals is to provide exceptional service on a consistent basis to ensure total customer satisfaction. This will be achieved by partnering with individuals and companies with similar goals and values.
ASP works with all sizes of health care providers from smaller one site companies to large national organizations. Our close relationship with UPS allows us to service any state quickly and cost effectively. Whether it’s selling refurbished equipment, consulting, or performing service and repairs, ASP is the company with the experience and integrity other companies trust to work with.
The goal at ASP is simple: Your complete satisfaction. We’re a different kind of repair company; one that puts the customers best interests first. We believe that our long term success is dependent on earning and retaining the trust of our customers. We are not trying to maximize a “sale” associated with your equipment repair. We are managing our relationship by recommending appropriate outcomes, even if that means telling the customer the machine is not worth repairing and to decline the repair. We are experts in medical equipment repairs and our customers look to us for guidance in addition to performing the standard repair. We may have lost that sale, but we retained the trust of our customer, thereby being one step closer to achieving our goal of having a long term client through customer satisfaction.