Barbara Glanz, CSP, CPAE works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.


Barbara can help your organization by raising morale, improving internal communication, generating creative thinking, facilitating teambuilding, increasing personal productivity, and motivating employees to give exceptional service.

Applying her Master's Degree in Adult Learning,Barbara's programs include simple visual models, immediately applicable actionable ideas, and powerful stories to touch participants' heads and hearts, thus resulting in the desired behavior change.

She will "whack" participants' thinking, and they will leave looking at things differently, focusing especially on what is going RIGHT instead of what is going wrong and what they CAN do instead of what they can't do.

She will give them a personal sense of mission that they CAN make a difference, no matter what their job may be.  Just as she inspired "Johnny the Bagger®," Barbara will encourage each person to find a personal signature and to CHOOSE to make a difference in every interaction they have. Her firm belief is that outstanding customer service, whether internal or external, MUST come from the heart!  
Barbara is an "Idea" person, and all her books are "how-to" books, so she guarantees to get participants' creative juices going and to think "outside the box." She guarantees that audience members will leave with at least 6 - 8 immediately applicable, no-cost action ideas to make their workplaces more caring, productive, AND fun.

She has extensive international experience, including speaking on all seven continents, and she is familiar with many different cultures, assuring her message will be received with trust.

She is the author of eleven bestselling “how-to” books, including:

"The Simple Truths of Service -- Inspired by Johnny the Bagger", co-authored with Ken Blanchard
"180 Ways to Spread Contagious Enthusiasm"
"CARE Packages for the Workplace-Dozens of Little Things You Can Do to Regenerate Spirit at Work"
"Handle with CARE-Motivating and Retaining your Employees"
"The Simple Truths of Appreciation -- How Each of Us Can Choose to Make a Difference"
"Building Customer Loyalty -- How YOU Can Help Keep Customers Returning"
"CARE Packages for Your Customers -- An Idea a Week to Enhance Customer Service"
"Balancing Acts-More Than 250 Guiltfree, Creative Ideas to Blend your Work and your Life"
"CARE Packages for the Home-Dozens of Ways to Regenerate Spirit Where You Live"
"What Can I Do? Ideas to Help Those Who Have Experienced Loss"

She is known as “the business speaker who speaks to your heart as well as to your head,” and she has presented to conferences, associations, and organizations worldwide. Here are some other interesting facts about Barbara:

Voted "best keynote presenter you have heard or used" by Meetings & Conventions Magazine, July 2010
Selected as a "Legend of the Speaking Profession" by the Veteran Speakers, August 2010
Has presented on all 7 continents and in 50 states
One of fewer than 560 Certified Speaking Professionals worldwide
Has a Master’s Degree in Adult Education Former Manager of Training and Director of Quality in Training for Kaset International, a 30 year old Times Mirror training company specializing in Customer Service
Ranked one of the top ten speakers since 1997 at Society for Human Resource Management national conference
Elected to the Board of Directors of the National Speakers Association 2002 to 2005
Featured on ABC, NBC, CBS, CNN, FOX-TV, PAX-TV, WGN, CNBC, and on radio and in print nationwide

More than just an exciting speaker, consultant, and author, Barbara has three additional “claims to fame”: her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show “Talent Sprouts”; and she directed David Hasselhof of “Knight Rider” and “Baywatch” fame in his first high school play! Barbara lives and breathes her personal motto “Spreading Contagious Enthusiasm.TM”