Beetil is a SaaS IT service management tool aligned to the ITIL framework. Beetil is aimed at SMBs who are putting better processes in place and need a good tool but can't justify the cost and complexity of the medium to large enterprise focused tools that dominate the market.

Beetil focuses on ease of use and simplicity while still delivering the key benefits of most value to SMB organizations and their customers. Beetil is developed and supported out of Wellington, New Zealand. Beetil went live in July 2009 and has a rapidly increasing user base, with over 50% of those in North America, as well as UK/Europe, Australia and New Zealand.