About

Overview

Since 2003 the Bicom Systems Group has been finding and integrating innovative Open Source Telephony Projects to commercialise by unifying with its suite of Management Softwares. In September 2004 Bicom Systems launched its PBXware software and became the first company to deliver a solution using an Open Source Communications software as Professional Turnkey Product. The concept of “Professional Open Source Telephony” was born. By unifying the best of open source telephony and its own proprietary software Bicom Systems can provide enterprises with turnkey solutions that take account of the clients’ exact needs within a very cost-effective framework. This gives CIOs the safest choice they know is warranted and supported. This mix takes the best of royalty-free softwares, vibrant open source communities, available custom development backed up by accountable, professional support services brought together with commercially coded Management Tools.

Vision Statement : We unify communications

Mission Statement
We provide the Communicating World with the most Complete Turnkey Communication Systems available by Creating, Unifying and Supporting the Most Advanced of Current Technologies.

Strategy
To focus on the production of quality systems while building solid lasting relationships with local partners to achieve the furthest fastest reach for our products.

Goal
To liberate the world from traditional communication systems

Global and Corporate Reach
We can and have deployed on every continent. Our products are used daily by one-person businesses, SMBs, blue chip corporations, governments and service providers.

Worldwide Offices
Headquarters : United Kingdom, EU Offices: France, EU; California, USA For more details, please follow this link: http://www.bicomsystems.com/company/contact_us/

Financials
The company is private (driven by the founders), profitable and debt free.

Recent Achievements
Africa Ouagadougou International Airport, Burkina Faso Asia Setting up of Nayatel in Pakistan to provide Hosted PBXs to its business customers. System to scale to tens of thousands of users. Australia RHGL, The Call Center for one of the largest and listed Home Finance Company’s in the Continent Europe Colt & Europa Networks WISP services throughout Spain - Hosted PBX Infrastructure North America Legal Aid Board of Ontario – 400 seat Central Office networked with 200 other locations across the province Californian Tier 1 Dark Fiber provider Belphone - Hosted PBX Infrastructure South America Hospital in Bogotá, Columbia for 200 users For more details, please check our Case Studies: http://www.bicomsystems.com/case_studies/

The Brand
When creating the concept of “Professional Open Source Telephony”, Bicom Systems sought to provide the market with a unique combination of quality and value. Our Values That means … Advanced Simplicity We provide advanced feature sets in as simple to use format as possible Flexibility From delivery of product to use and custom development we seek to provide the closest fit to your requirement Liberation from Traditional PBXs We seek to free our resellers and users from the traditional dicta of overpricing, feature and technology limitation Outreach We welcome and value the contributions of all customers, staff and partners to the continuing development of our products Efficiency We manage our business around its core competencies Latest Advanced Technologies We invest in discovering and creating the next steps of technology to unify Integrity We commit only to what we have tested and documented ourselves Dedicated Support We provide a resolution to your request

Business Units
PBXs From SMBs to corporations and governments we deliver timely safe choices of IP and Hybrid PBXs to unify customers communication needs. Call Center We provide off-the-shelf and custom solutions to Call Centers. By understand the Call Center’s own unique pattern of operation and unifying existing CRM with agents’ desktops we are able to maximise efficiency at a fraction of the cost of our traditional competitors. Service Provider Solutions We provide software and hardware solutions to allow Service Providers to enhance or expand their existing businesses. Typically these include ISPs, WISPs, Mobile Phone Companies, CLECs or National Incumbents. Telephony Services We provide on a select basis Global Origination and Termination Services