Small Beginnings

Bits for Pets began its life in June 2005. We began with a very simple and humble website, mainly selling products for small animals, dogs and fish. But from the outset we focused on providing good customer service. We immediately provided a freephone help line for our customers to call on.

Unlike some of our competitors, we are here to take calls seven days a week. The fact is that many of our competitors don't provide any customer service at all. When it comes to finding out where your order is or getting replacement parts you can't get hold of the supplier. Shopping with us is shopping with confidence.

In 2006 we began to extend our product range to include a wide selection of reptile products, and expanded our already popular sections. We also updated the look of our website to make it easier to use, and to include more product information.

In 2007 we were dealing with all the major names in the pet industry, and we also began designing our own exclusive products. We started to add Pet Care and Buying Guides, and improve our photography.

]The Future

2008 and the future. Our aim this year is to introduce an enhanced range of wooden products, with unique designs that will stand out from the competition. Those new designs will take your feedback into consideration and will enhance the lives of your pets. We are also looking to add unique and innovative products to our other ranges.

We will be enhancing the website to make your shopping experience easy and fun, allowing you to find the products you need quickly and easily.

Our Customer Services team is based in our Southampton office. Here, staff will take your calls if you have any product enquires. If you prefer to place your order over the phone then please give us a call on our free phone number, our customer service team will be happy to take your order. We don’t hold any stock at our Southampton office.

If you place an order, it will be despatched from warehouses in Ipswich, or to prevent delays your order may be despatched directly from the supplier.

We buy in products from leading manufacturers such as Savic, Exo Terra, Clearseal, Supreme, Zoomed, Rena, Reef One and many more! We have had dealt with these manufacturers for many years now, and are always the first to get new products and offers.

We buy in products by popular request, so if you would like us to stock a certain range of products then please drop us a line.

We are always happy to hear ideas, suggestions and comments. If there is a product you want, but can't find anywhere - let us know!

Our aim is to provide our customers with full and clear product information that will hopefully lead to them buying the perfect product for their pet. We try to provide our customers with as much information as possible, including lengthy descriptions, measurements and quality product images to help you make an informed decision.

Animal welfare is very important to us. We will never sell you a product just to make a sale. We will never knowingly recommend a product that is inappropriate for your animals needs.