We are a service-centric, client relations leader, with successes spanning more than 20 years directing client relations for firms known for elite customer experiences, including The Walt Disney Company.  Our expertise aligns with our client's need for innovation and continual improvements within the customer service arena. Our offices are conveniently located on historic Pine Avenue in downtown Long Beach, California, just blocks away from the Pacific Ocean.

Superior customer relationships, improved efficiency, and increased profits are hallmarks of our approach in devising and executing strategies to ensure successes on these deliverables. We are a “go-to” resource for tackling and solving complex service issues, and the strategies we develop align with the company’s mission statement, policies, strategies, goals and core values.  We offer creative solutions and we effectively communicate to ensure buy-in across all levels of staff, management, clients, and key decision-makers.