About

For many enterprises today, technology is quietly sabotaging the social compact that underpins internal and external success. Technological innovation and relentless cost cutting have pushed the communication pendulum toward an unhealthy co-dependence with IT, eroding personal engagement, aggravating virtual distance, and undermining strategic alignment. 'The Empathic Enterprise' sounds the alarm around technology overload and provides a roadmap for improved partnering between humankind and machines, tracing their historical, symbiotic relationship and underlining the urgency of achieving better balance. This book is an essential read in today’s increasingly digital and self-empowered global business age.

My work gives me a privileged perspective on the challenges that many leaders face today, and a frequent theme is the damage that information technology is doing to relationships. My book is about the tradeoffs we make in empathy and trust when we rely too much on IT, and it offers practical suggestions for finding a better balance between 'tech' and 'touch' in our business and personal lives. This is a challenge for enterprises and individuals across the globe... ultimately, for anyone who is 'on-line'.