EmpoweredCX

EmpoweredCX is a premier learning platform designed to empower customer experience (CX) leaders with the skills, tools, and strategies they need to transform their organizations and deliver exceptional results. Founded by CX expert and industry thought leader Mark Slatin, EmpoweredCX offers dynamic training programs that focus on building trust, securing executive buy-in, and creating CX roadmaps that drive measurable business outcomes.

At the heart of EmpoweredCX is The Trusted Guide Roadmap Master Class, a live, interactive program that equips participants with proven frameworks, calculators, and templates to develop effective CX strategies. Now in its fourth edition, this flagship course is designed to help leaders evolve into trusted guides for change within their organizations, inspiring confidence and alignment among executives and teams alike.

For those seeking a flexible learning experience, EmpoweredCX also offers the Becoming a Guide asynchronous course. This affordable, self-paced program introduces key change leadership concepts and provides actionable tools to help CX practitioners overcome the common challenge of securing executive support. Participants earn a certificate upon completion, making it an excellent gateway to the more in-depth Master Class.

EmpoweredCX’s programs are tailored to address the real-world challenges faced by CX professionals, delivering practical insights and strategies that can be immediately applied. By focusing on trust, alignment, and measurable outcomes, EmpoweredCX helps leaders elevate their organizations’ customer experiences while positioning themselves as indispensable champions of change.