ESTA Technologies is a pioneer in business process and technology management, offering a broad portfolio of core enterprise and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers an integrated solution. Services are seamlessly delivered from a global network of centers to meet a client's business objectives, cultural and language needs and cost reduction strategy.
ESTA Technologies is a pioneer in business process and technology management. ESTA Technologies is focused on process and engaged in improving client processes and driving business impact. The company couples its deep process knowledge, insights and best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution.
ESTA Technologies' broad portfolio consists of both enterprise G&A and industry-specific services. In every area, ESTA Technologies go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. Services are seamlessly delivered from a network of centers in 3 countries to meet a client's business objectives, cultural and language needs, and cost reduction strategy.
ESTA Technologies' culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all the company do in a highly visible manner. ESTA Technologies's mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of the employees to do what is needed for the client, and the fact the company don't let a contract get in the way of client success.
ESTA Technologies has a unique heritage, which has contributed to our deep understanding of process. ESTA Technologies began in 1997 as a business unit within the Head Quarters in United Kingdom, building the Company from the ground up. The company charter was to provide business process services to startup businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, ESTA Technologies earned the opportunity to manage a wide range of processes from the simple to complex, operating across financial-services and manufacturing businesses. In January 2005, ESTA Technologies became an independent company bringing the process expertise and unique DNA in Lean Six Sigma to clients outside the UK family. The new and unique business solutions, conveys the business impact ESTA Technologies generate for the clients. Since then ESTA Technologies have grown rapidly, expanding the range of services and diversifying the client base.
ESTA Technologies believes that the clients are looking for a partner who can help them strengthen their relationship with their customers. ESTA Technologies provides a unique focus around the customer that helps you gain insight into customer behavior and leverage the solutions and services to improve the customer support experience. ESTA Technologies ensure that people, process and technology are always centered around the goal of increasing customer satisfaction.
In the traditional model of outsourced contact center or CRM services, clients provide all the customer intelligence, business platforms and process knowledge. Today, ESTA Technologies believe that the clients are looking forward to deliver a world-class solution that enables their customers to get the benefit of not only the best of class industry practices, but also the latest innovations in customer communication and outreach.
ESTA Technologies partners with its clients to ensure that their customers have a consistently great experience in the course of every interaction with the support team. The company goal is to provide the most cost-effective solution that leverages a global workforce that enables customers to get the help they need, when they need it and via the communication channel they choose.